Service

01 Service is paramount

1.Take the customer as God, wholeheartedly for customer service
2. Take customers as the center, and build service bridges with care. Establish a customer service plan and information database, and actively maintain customer relations.
3. After-sales service is an enterprise's corporate image, which plays a vital role in building its reputation and improving working efficiency and profitability.
02 After-sales service content

1. Warranty service
2. On-site service for large-scale activities
3. Installation and video assistance service
4. Follow-up service from time to time
03 Warranty Documents

1. In the warranty period, in accordance with each other's contract time, provide a warranty card or other effective proof.
2. Maintenance service includes online technical support, faulty parts repair, and on-site service.

1. Module Repair

When the module has minor faults, it can be returned to the factory for repair and then sent back to the customer by our company after repair.
2. Purchase spare parts

Customers can buy original spare parts for maintenance and replacement.
3. Troubleshooting

According to different projects, our company will send engineers to carry out screen troubleshooting, maintenance, or debugging, and solve all kinds of problems in the process of using according to customers' demands.

Q 1
What should be done when there are problems with the product after the warranty period has expired?

Problems with the product after the warranty period has expired .
Q 2
What if the screen suffers damage or failure due to improper use during the warranty period?

Screen damage or failure due to improper use during the warranty period.
Q 3
What costs do I need to pay if the product has damage or failure due to force majeure, like war, terrorist activities, etc., and requires repair services outside the warranty period?

Product damage or failure due to force majeure, including but not limited to war, terrorist activities, and other force majeure events, if the warranty period is outside the failure of the need for repair services, you need to pay reasonable repair costs and other costs.